Information you choose to give us.
When you contact us or prepare a strategy-call brief, you may provide your name, work email, company, phone number, website, business priorities, and any context you choose to include.
- Your name, work contact details, and company
- Optional website and business context
- Messages, files, or other information you send in a later conversation
The current strategy-call form creates an email.
The website currently prepares your answers in your own email application. Your enquiry is sent only when you choose to send that email. Once sent, the message is handled through the email systems used by you and Smart Scale with AI.
To understand, reply, and prepare the right conversation.
We use enquiry information to understand your request, respond, arrange a discussion, prepare relevant context, and decide whether our services fit the business need. If work proceeds, additional data terms, access, permissions, retention, and responsibilities can be agreed for that engagement.
Basic delivery data may support website operation and security.
Like most websites, hosting, content-delivery, and security services may process technical information such as an IP address, browser or device information, requested pages, timestamps, and error or security events. This supports reliable delivery, troubleshooting, and protection of the website.
Analytics only run when you choose to allow them.
If optional analytics is enabled, the site asks for your choice before loading those tools. With consent, Smart Scale with AI may use Google Analytics to understand aggregate page use and strategy-call journeys. Microsoft Clarity may be enabled later for aggregated experience analysis only if it is named in the consent notice.
We do not intentionally send form answers, email addresses, phone numbers, company names, or other enquiry content to analytics tools. You can decline optional analytics and continue using the site.
Information may pass through the services needed to communicate and operate.
Website, email, communication, storage, and technology providers may process information on our behalf where needed to deliver the website or respond to you. Because Smart Scale supports global delivery, those services may operate in more than one country. Project-specific processing is addressed during the relevant engagement.
Keep information only for a useful or required reason.
Enquiry and project information may be retained while it is needed to respond, maintain a business record, operate an engagement, resolve a concern, or meet an applicable obligation. You may ask about your information, request a correction, or request deletion where appropriate by emailing info@smartscalewithai.in.
Practical safeguards, without impossible promises.
We take reasonable steps appropriate to the information and service involved. No website, email, or storage system can promise absolute security. We may update this policy when the website, enquiry process, or applicable requirements change; the date above shows the latest published version.